Cancellation policy

We understand that life can sometimes throw unexpected curveballs, and plans may need to be adjusted. To ensure transparency and a positive experience for all our users, Jimme has developed a thoughtful cancellation policy. This policy is designed to be fair and considerate, allowing both our Trainers and Athletes to navigate unforeseen circumstances with ease. Please take a moment to familiarise yourself with our cancellation policy below, as it reflects our commitment to providing exceptional service while maintaining the flexibility necessary for life's unpredictable moments.

- When you've booked a training session, both community or private, you can cancel it up till 24 hours in advance. When you cancel it 24 hours in advance we will refund you the credits back to your account. We will never refund any money.

- You cannot cancel a booked training, both community and private, within 24 hours of the start date and time of the training, Jimme nor the training will be able to refund credits or refund money.